Contact information

Contact Information

Welcome to DermaFirm USA. We're here to support our retail customers, licensed professionals, MedSpa partners, and wholesale accounts. Whether you have a question about a product, need help with an order, or want to explore partnership opportunities, our team is ready to assist.

Customer Support

For order assistance, product questions, returns, shipping inquiries, or general support:

📧 Email: jessica@dermafirmusa.com ⏱ Response Time: Within 1–2 business days 📅 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Excluding U.S. federal holidays and weekends)

When contacting support, please include:

Your order number (if applicable)
Full name and email address used at checkout
A clear description of your inquiry
Photos (for damage, defect, or product concern claims)

This helps us resolve your inquiry as quickly and accurately as possible.

Professional & Wholesale Accounts

For licensed estheticians, MedSpas, clinics, dermatology offices, and wholesale partnership inquiries:

📧 Email: jessica@dermafirmusa.com 🏥 Apply for a Professional Account: Visit our Professional Account page on dermafirmusa.com to submit your application.

Please be prepared to provide:

Business license and/or professional license number
Business name, address, and contact information
Resale certificate (where applicable)
Type of practice (MedSpa, clinic, esthetician, dermatologist, etc.)

Clinical Education & Training

For information on Dermafirm professional training, treatment protocols, advanced cosmeceutical education (PDRN, exosomes, peptides, growth factors), or aesthetic device training:

📧 Email: jessica@dermafirmusa.com 📋 Subject Line: "Clinical Education Inquiry"

Press, Media & Partnerships

For media inquiries, brand collaborations, influencer partnerships, distribution opportunities, or speaking engagements:

📧 Email: jessica@dermafirmusa.com 📋 Subject Line: "Press / Partnership Inquiry"

Returns, Refunds & Exchanges

Before initiating a return or refund request, please review our Refund & Return Policy.

To request a return authorization:

📧 Email: jessica@dermafirmusa.com 📋 Subject Line: "Return Request – Order #[Your Order Number]"

Shipping & Tracking

For shipping questions, tracking issues, or delivery concerns, please first refer to our Shipping Policy.

📧 Email: jessica@dermafirmusa.com 📋 Subject Line: "Shipping Inquiry – Order #[Your Order Number]"

Privacy & Data Requests

For inquiries regarding your personal information, data access requests, or to exercise your privacy rights under applicable law (CCPA, GDPR, etc.), please review our Privacy Policy and contact:

📧 Email: jessica@dermafirmusa.com 📋 Subject Line: "Privacy Request"

Response Expectations

Customer service inquiries: 1–2 business days
Wholesale & professional account applications: 2–3 business days
Press, media, partnership inquiries: 3–5 business days
Complex technical or clinical inquiries: 3–5 business days

We respond to all inquiries in the order received. Response times may be extended during holidays, product launches, or high-volume periods. We appreciate your patience.

Connect With Us

Stay informed on new product launches, professional training events, exclusive promotions, and the latest in Korean cosmeceutical innovation:

📱 Instagram: @dermafirmusa 📘 Facebook: DermaFirm USA 🎥 YouTube: DermaFirm USA 💼 LinkedIn: DermaFirm USA

DermaFirm USA, Inc.

📧 jessica@dermafirmusa.com 🌐 dermafirmusa.com

Bridging advanced Korean aesthetic science with the U.S. professional skincare market.