Troubleshooting Checkout & Login Issues

This page provides quick self-help steps to fix common issues — no tech experience required.  

How to Fix Incorrect Professional Pricing During Checkout: Log Out and Start a New Session

Sometimes, pricing display errors occur when an old login session remains active.


To resolve this, please follow the short video tutorial below for step-by-step guidance.

Clear Browser Cache and Cookies

If you’ve already logged out and logged back in but are still seeing pricing issues after following Step 1 above, your browser may be storing outdated data in its cache.


When this happens, you might also experience problems applying discounts or viewing updated prices.


To fix this, please follow our short video tutorial to clear your cache and cookies in Chrome, Safari, or Edge. This will create a fresh browsing session and ensure accurate professional pricing is displayed.



If you need assistance at any time, please reach out to jessica@dermafirmusa.com for support.

On Desktop

Google Chrome Browser

Safari Browser

Internet Explorer/Edge Browser

On Mobile

Google Chrome Browser

  1. Open the Chrome app.
  2. Tap the More icon (three vertical dots) to the right of the address bar.
  3. Tap History, then select Clear browsing data....
  4. Choose a time range. The options include "Last 15 minutes," "Last hour," "Last 7 days," "Last 4 weeks," or "All time." "All time" will clear everything.
  5. In the "Basic" tab, check the box next to Cached images and files. You can also choose to clear your browsing history or cookies and site data.
  6. Tap Clear data. 

Safari Browser

  1. Open the Safari app.
  2. Tap the Bookmarks icon (it looks like an open book) at the bottom of the screen.
  3. Tap the History icon (the clock symbol).
  4. Tap Clear in the bottom right corner.
  5. Select a timeframe, such as "All History," and tap the red Clear History button. 

Internet Explorer/Edge Browser

  1. Open Microsoft Edge.
  2. Tap the three-dot menu (More) in the top-right corner.
  3. Go to Settings > Privacy, search, and services.
  4. In the "Clear browsing data" section, tap Choose what to clear.
  5. Select a Time range and check the box for Cached images and files.
  6. Tap Clear now.